Description:
Greets customers and offers restaurant or cafe menus, answer questions about menu offerings, processes food and drink orders, carries food and drinks from kitchen to tables, and prepares bills and processes payments.
Responsibilities:
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware, and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drink orders, using POS ordering software,o rder slips or memorization
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
Requirements and skills:
Proven work experience as a Waiter or Waitress
Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Team spirit
Flexibility to work in shifts
High school diploma; food safety training is a plus